Terms and Conditions
1. Acceptance of Terms
By accessing, using, or engaging with any of the services provided by Venom Street Graphix (hereinafter referred to as "the Company"), including but not limited to vehicle wraps, signage, graphic design, and other related services, you ("the Client") acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined herein. These terms constitute a legally binding agreement between the Company and the Client. If you do not accept these terms, you must immediately cease all interactions with the Company and its services. The Company reserves the right to amend or modify these Terms and Conditions at any time without prior notice, and it is the Client's responsibility to review the terms regularly.
2. Definitions
For clarity, the following definitions apply throughout these Terms and Conditions:
"Company" refers to Venom Street Graphix, located at 10873 Hillpoint Dr, San Antonio, TX 78217.
"Client" refers to the individual, business, or entity engaging with the Company for its services.
"Services" encompass all products and services provided by the Company, including but not limited to vehicle wraps, signage, 3D lettering, graphic design, and branding materials.
"Materials" include all physical and digital products, designs, wraps, lettering, signage, and other deliverables created or provided by the Company.
3. Service Agreement
3.1. Quotation and Approval:
All service quotes are valid for a period of 30 days from the date of issuance unless otherwise stated in writing. The Client is responsible for reviewing all quotes carefully. Once approved, the quote forms the basis of the service agreement, and any requested changes to the scope, design, or specifications after approval may incur additional charges, which will be communicated to the Client.
3.2. Design Process:
The Company will present preliminary designs or concepts to the Client for approval. The Client must provide written approval before production commences. The approval signifies that the Client accepts all aspects of the design, including layout, colors, fonts, dimensions, and any other design elements.
3.3. Timeline and Delivery:
The Company strives to meet all agreed deadlines. However, delays may occur due to factors beyond the Company's control, including but not limited to supply chain disruptions, third-party vendor delays, or unforeseen circumstances. The Client agrees that such delays do not constitute grounds for cancellation or penalty.
4. Payment Terms
4.1. Deposit and Payment Schedule:
A deposit of 50% of the total project cost is required to secure the order and initiate the project. The remaining balance must be paid in full upon project completion and before delivery or installation, unless alternative arrangements have been explicitly agreed upon in writing.
4.2. Payment Methods:
Accepted payment methods include credit card, debit card, bank transfer, and other forms of payment approved by the Company. All payments must be made in U.S. dollars.
4.3. Late Payments:
Invoices not paid within the agreed-upon timeframe will incur a late fee of 2% per month, or the maximum allowable by law, whichever is lower. The Company reserves the right to suspend or terminate services for non-payment.
5. Intellectual Property Rights
5.1. Ownership:
All designs, concepts, and materials produced by the Company remain the intellectual property of the Company until full payment is received. Upon payment, ownership of the final product may be transferred to the Client, but the Company retains the right to use the designs for portfolio, marketing, and promotional purposes.
5.2. Use Restrictions:
The Client is prohibited from modifying, reselling, or distributing the Company’s materials without explicit prior consent. Unauthorized use may result in legal action.
5.3. Client-Provided Content:
The Client assumes all responsibility for ensuring that any text, images, or other materials provided to the Company do not infringe on third-party copyrights or intellectual property rights. The Company disclaims all liability for such violations.
6. Product Warranty and Care
6.1. Vehicle Wrap Warranty:
The Company warrants its vehicle wraps against defects in material or workmanship for one (1) year from the date of installation, provided proper care and maintenance guidelines are followed. This warranty does not cover damages resulting from accidents, misuse, environmental factors, or unauthorized modifications.
6.2. Signage and Lettering Warranty:
All signage and lettering products are warranted against defects for six (6) months under normal usage conditions. The warranty does not cover damage caused by weather, vandalism, or mishandling.
6.3. Maintenance Responsibility:
The Client is responsible for maintaining the products as per the guidelines provided by the Company. Improper maintenance, including the use of abrasive cleaners, harsh chemicals, or neglect, voids any applicable warranty.
7. Cancellation and Refunds
7.1. Cancellation Policy:
Cancellations must be submitted in writing. If a project is canceled after production has commenced, the Client is responsible for any costs incurred up to the point of cancellation, including but not limited to materials, labor, and administrative fees.
7.2. Refunds:
Refunds will only be issued for services not yet rendered or materials not yet ordered. Deposits are non-refundable unless explicitly stated otherwise in the service agreement.
8. Liability and Indemnification
8.1. Limitation of Liability:
The Company’s liability for any claim arising from services rendered shall be limited to the amount paid by the Client for those services. The Company shall not be liable for any indirect, incidental, or consequential damages.
8.2. Indemnification:
The Client agrees to indemnify and hold the Company harmless from any claims, damages, or legal actions arising from the Client's use of the materials or services provided by the Company.
9. Governing Law and Dispute Resolution
9.1. Jurisdiction:
These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict of law principles.
9.2. Arbitration:
Any disputes arising under these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in San Antonio, Texas, and the decision rendered shall be final and binding.
10. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of their business relationship. This includes but is not limited to designs, pricing, trade secrets, and project details.
11. Amendments
The Company reserves the right to amend these Terms and Conditions at any time. The most current version will be available on the Company’s website and will supersede all previous versions.
12. Contact Information
For questions, concerns, or requests related to these Terms and Conditions, please contact:
Venom Street Graphix
10873 Hillpoint Dr, San Antonio, TX 78217
Phone: 210-380-8686
